Refund Policy
1. General Policy
Donations made to Aathma Foundation whether in Indian or foreign currency, are treated as final and non-refundable. This is because contributions are immediately allocated towards our ongoing charitable projects and programs.
2. Exceptions
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- Refunds may be considered only in the following cases:
- Duplicate donation made by mistake.
- Technical error resulting in an incorrect amount being charged.
- Payment made without the donor’s authorization.
- Refunds may be considered only in the following cases:
3. Refund Request Process
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- Any refund request must be submitted in writing to aathmacare@gmail.com within 7 days of the transaction date.
- The request must include the donor’s full name, transaction ID, date of donation, and proof of payment.
- Our team will review the request and, if approved, initiate the refund within 10–15 working days.
- The refund will be made to the same payment method used for the original transaction.
4. Non-Refundable Donations
Donations received in response to specific campaigns or events, or those made through third-party fundraising platforms, are non-refundable unless covered by the exceptions above.